q111's commitment to responsible gaming
So that the enjoyment of entertainment does not turn into a problem — q111 provides safety tools such as deposit limits, self-exclusion, and time-out. Stay safe and play within your limits.
Your protection is our top priority
What is responsible gaming and why does it matter?
When entertainment becomes a habit, it is important to stay alert
Online casino and betting is a modern form of entertainment. But like any form of entertainment, it requires moderation. q111 believes that responsible gaming means knowing your limits, staying within your budget, and never making decisions under financial pressure.
Gambling on our platform should never be considered a source of income. The outcome of every game is completely random and does not depend on previous results. Therefore, placing more bets in the hope of recovering lost money is never a wise decision.
q111 always wants its members to play in a healthy state of mind. That is why we have built multiple safety tools and support systems that any player can use at any time.
Watch out for these signs
Spending more than your budget, playing again to recover lost money, hiding your gaming from loved ones, or placing bets with borrowed money — if you notice any of these signs, seek help right away.
We are always here for you
For any issue, contact our 24/7 Bengali live chat. Our support team will help you take the right steps.
Our safety tools
The measures q111 has in place to protect you
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be exceeded. This feature is the most effective way to keep your budget under control.
Self-Exclusion
Request that your account be closed for a specific period or permanently. During self-exclusion, no login or deposit will be possible. This is the strongest protection for serious cases.
Time-Out
Set a time-out from 24 hours to 30 days to take a break from extended play. During this period the account will be temporarily suspended and will be reactivated only once the time-out ends.
Reality Check
Turn on reminder notifications at regular intervals — see a summary of how long you have played and how much you have won or lost. These reminders will keep you aware.
Loss Limit
Set in advance the amount you are comfortable losing within a given time period. When the limit is reached, you will be alerted and further betting will be stopped.
24/7 Bengali Support
Our live chat support is always ready for any issue. Speak in Bengali, explain your situation, and take the right steps. Seeking help is a courageous act.
Age Verification and Protection of Minors
The minimum age to register and play at q111 is 21
q111 strictly follows a 21+ age policy. Age verification is mandatory at registration and we actively prevent minors from opening accounts.
If you think a minor may be able to access our platform using your device, use a device lock and keep your login details secure. Using family filtering software is also effective.
Online gambling is an adult form of entertainment — making it accessible to children or teenagers is not acceptable for any of us.
Signs of problem gambling
Assess yourself and seek help if needed
- Spending more money than your budget
- Playing again to recover lost money
- Gambling is causing problems with family or work
- Placing bets with borrowed or loaned money
- Unable to stop playing even when you want to
- Hiding your gambling from loved ones
- Feeling restless or irritable when you cannot play
If any one of these signs appears, do not delay — contact our support team or activate self-exclusion.
How to use safety tools
Secure your protection in just a few steps
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1
Log in to your account
Access your account at q111 and go to the "My Account" section.
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2
Open the "Responsible Gaming" settings
Find the "Responsible Gaming" or "Safety Tools" menu within your account settings.
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3
Choose your preferred limit or tool
Deposit limit, loss limit, time-out, or self-exclusion — choose according to your needs.
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4
Set the time period or amount
Enter the right values according to your budget and time, then confirm.
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5
Contact live chat if you need help
If you have trouble setting it up yourself, let our 24/7 live chat support team know — they will help you right away.
Important Information
| Topic | Details |
|---|---|
| Minimum Age | 21 years |
| Live Support | 24/7 in Bengali |
| Email Support | [email protected] |
| Self-Exclusion | Effective immediately |
| Deposit Limit | Daily / Weekly / Monthly |
| Time-Out | 24 hours to 30 days |
Healthy gambling best practices
Following these simple rules will keep gaming enjoyable at all times
Plan your budget
Only bet money that you can afford to lose without affecting your daily life.
Treat gaming as entertainment
Gambling is not a source of income — it is entertainment. Keeping this mindset makes decision-making easier.
Take breaks
Instead of playing for long stretches at a time, take breaks in between. The time-out feature will help with this.
Accept wins and losses
Stay composed when you win and do not play excessively when you lose. Decisions made out of emotion are often a source of harm.
Support and contact
Do not face problems alone — we are here for you
Live Chat Support
Our responsible gambling specialist team is available seven days a week, twenty-four hours a day. Speak directly in Bengali, explain your situation, and take the necessary steps. All conversations are completely confidential.
Email Support
Any request related to responsible gaming or an application for self-exclusion can also be submitted by email. Our support team will respond promptly. Email: [email protected]
National Mental Health Support
Problem gambling is a mental health matter — there is no shame in it. Contact the Bangladesh National Mental Health Helpline. Seeking professional help is a courageous act and the right step.
Frequently Asked Questions
Frequently asked questions about responsible gaming
Enjoy safely
on the trusted platform of q111
Play responsibly, enjoy yourself, and stay within your limits. Visit our other pages for more information.