q111 Casino Terms and Conditions
Please read these terms carefully before using our platform — they explain your rights and responsibilities in detail.
Introduction and Applicability
This document forms a legally binding agreement between q111 ("we", "our", "platform") and users ("you", "user") of our website and services. By using any service of q111 or creating an account, you are considered to have fully agreed to these terms and conditions.
These terms are written in Bengali and apply to users in Bangladesh. In the event of any dispute, the Bengali version of this document shall be considered final. We reserve the right to amend these terms at any time; continued use of the platform after any changes shall be deemed as your acceptance of the revised terms.
Eligibility and Account Registration
Age Requirement
You must be at least 21 years old to open an account at q111. We may request proof of identity for age verification at any time. Providing a false age will result in immediate account closure and the associated balance may be forfeited.
One Person, One Account
Each person may operate only one account. Creating multiple accounts is strictly prohibited. If duplicate accounts are detected, all accounts will be closed and any bonuses received will be cancelled.
Account Security Responsibility
Keep your username and password completely confidential. Allowing third parties to use your account is prohibited. Any unauthorized access to your account must be reported to our support team immediately.
Location Requirement
It is entirely your responsibility to ensure that online gambling is legally permitted in the jurisdiction where you reside. Accessing the service from a restricted region may result in the relevant account and balance being forfeited.
Account Usage Rules
Users must follow the rules below when using the q111 platform. Violation of these rules may result in account suspension or closure.
Prohibited Activities
- Attempting to gain an advantage through fraud, deception, or dishonest means
- Misusing bonuses or engaging in bonus arbitrage
- Using automated software, bots, or other technological aids
- Participating in money laundering or any other illegal financial activity
- Attempting to steal or hack another user's account information
- Conducting any form of attack on the platform's servers or systems
- Creating an account by providing false or misleading information
We reserve the right to temporarily suspend an account for the purpose of investigation in the case of any suspicious activity. Withdrawals may be placed on hold during the investigation period.
Deposit and Withdrawal Policy
q111 processes financial transactions through Bangladesh's most widely used mobile banking and banking services. All transactions are secured via SSL encryption.
| Transaction Type | Minimum Amount | Method | Processing Time |
|---|---|---|---|
| Deposit | ৳500 | bKash, Nagad, Rocket, Upay, Bank Transfer | Instant |
| Withdrawal | ৳800 | bKash, Nagad, Rocket, Upay, Bank Transfer | 30 minutes to 3 hours |
Deposit Terms
- Minimum deposit amount is ৳500 (for all methods)
- Deposited funds must come from a payment method belonging to the account holder only
- Third-party payments are not accepted
- Any bank or payment charges on deposits are the user's responsibility
Withdrawal Terms
- Minimum withdrawal amount is ৳800
- Withdrawal processing time is generally 30 minutes to 3 hours
- Withdrawals may be delayed if KYC verification has not been completed
- Withdrawals may be restricted until bonus wagering requirements are met
Bonuses and Promotional Offers
q111 regularly provides bonuses and promotional offers for its users. Each bonus has specific terms that the user must comply with.
Welcome Bonus Terms
New members will receive a welcome bonus of up to 150% on their first deposit, up to ৳20,000. The following terms apply to this bonus:
- A minimum deposit of ৳500 is required to receive the bonus
- Wagering requirement: bonus amount × 20 (20x)
- Bonuses and any winnings earned from them cannot be withdrawn until the wagering requirement is completed
- Wagering must be completed within the specified time from the date the bonus is issued
- Each user may receive the welcome bonus only once
General Bonus Rules
- q111 reserves the right to change, suspend, or cancel bonus offers at any time
- Taking a bonus more than once from the same person, household, address, or device is prohibited
- If evidence of bonus abuse is found, the account may be closed and the balance forfeited
- Additional VIP program benefits and cashback are subject to separate terms
- In any dispute regarding bonuses, q111's decision is final
VIP Program and Rewards Policy
q111's VIP program is divided into four tiers. Weekly cashback and special benefits are provided at each tier.
Bronze
Up to 0.3% weekly cashback. Entry-level tier for regular players.
Silver
Up to 0.6% weekly cashback. Promotion through consistent account activity.
Gold
Up to 0.9% weekly cashback. Access to enhanced service and priority support.
Platinum
Up to 1.2% weekly cashback. Top tier — dedicated support and exclusive offers.
Overall account activity is considered when determining VIP tier. Cashback is added to the account on a set day each week and is withdrawable subject to specified wagering terms. q111 reserves the right to change the detailed terms of the VIP program at any time.
Fair Play and Gaming Rules
q111 is committed to ensuring fair and transparent outcomes in all games. All games operated on our platform are run by certified technology providers.
RNG and Fairness
Slots and table games on our platform use Random Number Generator (RNG) technology. The RTP (Return to Player) is specific to each game and is determined by the provider. Each spin or hand is completely independent and does not depend on previous results.
Live Gaming
Live casino games from Evolution Gaming, Ezugi, and other providers are operated through real-time professional dealers. If a live game is cancelled due to a technical issue, bets will be returned.
Sports Betting
Bets on cricket, football, kabaddi, and other sports are settled after official results are published. If a match is cancelled or abandoned, bets will be returned. In the event of any dispute over statistics or results, q111's decision is final.
Errors and Technical Issues
q111 reserves the right to void any winnings paid out due to an error or abnormal behavior in the game software. q111 is not liable for any losses resulting from an internet connection failure.
Privacy and Data Protection
Protecting your personal information is our highest priority. We keep your data secure using SSL encryption and industry-standard security technology.
Information We Collect
- Name, email, and contact information provided during registration
- Documents uploaded for identity verification
- Financial transaction details and payment method information
- Gaming activity and history on the platform
- Device information, IP address, and browsing logs
Data Usage Policy
- Your information is not sold or shared with any third party
- Information may be provided to authorities in cases of legal obligation or security verification
- The minimum information required for payment processing is shared with payment providers
- For more details, read our Privacy Policy
Responsible Gaming and Limit Setting
q111 is firmly committed to responsible gambling. Gambling is a form of entertainment and should not be considered a source of income. We encourage users to set their own limits.
Self-Regulation Tools
Users can set the following limits in their account settings:
- Daily, weekly, or monthly deposit limits
- Single bet limit
- Self-exclusion for a set period
- Setting a cooling-off period
Signs of Problem Gambling
Seek help if you notice the following signs:
- Betting beyond your budget
- Placing more bets to recover losses
- Hiding gambling activity from family or friends
- Being unable to stop gambling
Account Suspension & Closure
When an Account May Be Closed
- Violation of any clause of these terms and conditions
- Suspicion of fraud, deception, or money laundering
- Abuse of bonuses or operating multiple accounts
- Providing false information or failing identity verification
- Attempting to compromise the security or integrity of the platform
- By order of a court or regulatory authority
Account Closure at the User's Own Request
You may request account closure at any time by contacting our customer support team. Please withdraw any remaining balance before the account is closed (subject to wagering conditions being met). An account under self-exclusion cannot be reactivated before the exclusion period has ended.
Limitation of Liability & Dispute Resolution
q111 always strives to maintain the quality of its services. However, we are not liable for the following:
Exclusions from Liability
- Errors or failures in third-party game software
- Losses caused by internet connection issues
- Account compromise due to the user's own negligence
- Unforeseen technical problems or system maintenance
- Legal consequences of online gambling in the user's jurisdiction
Dispute Resolution Process
For any dispute or complaint, please first contact our customer support team via 24/7 live chat or by email at [email protected]. We generally complete an initial review of disputes within 48 hours. Formal complaints must be submitted in writing, and cooperation from both parties is required during the investigation.
In all disputes, q111's final decision is binding and cannot be changed. These terms are governed by and interpreted in accordance with the applicable principles of international trade law.
Amendment & Notification of Terms
q111 reserves the right to amend, change, or update these terms and conditions at any time. For significant changes, we will notify users through the following methods:
Notification Methods
- Publishing amendment details on the website's notification banner
- Sending update notifications to the registered email address
- Updating the "Last Updated" date on this page
Have more questions?
Our 24/7 Bengali live chat support team is always ready to answer any of your questions.
Email: [email protected] | For 21+ only