q111's Privacy Policy

q111 (hereinafter referred to as "we", "our", or "the platform") provides a reliable online casino and sports betting service for users in Bangladesh. We believe that user privacy is a fundamental right, and we treat this right with the utmost importance.

This privacy policy ("Policy") describes how q111 collects your personal information, how that information is used, with whom it may be shared, and what measures we take to protect your information.

This policy applies to the https://q111.cam website and all associated services. When you register on our platform, use our services, or contact us, you agree to the terms of this policy.

Information provided by the user

When you register with q111 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay number)
• Messages and attachments provided when contacting customer support

Technical and usage information

When you use our platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Session duration and activity logs on the platform
• Transaction history and betting records
• Login time and location information

Information collected from external sources

In some cases we may also receive information from trusted third-party sources, such as:

• Identity verification service providers
• Fraud prevention and risk assessment agencies
• Payment processing companies
• Government databases (where required for regulatory compliance)

Service delivery and operations

q111 uses the information you provide for the following purposes:

• Creating and managing your account
• Verifying your identity and ensuring secure access
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Providing customer support and resolving issues
• Sending transaction receipts and notifications

Fraud prevention and legal obligations

We also use information for the following purposes:

• Preventing fraud, money laundering, and illegal activity
• Ensuring responsible gaming and monitoring addiction risk
• Protecting the security and integrity of the platform
• Complying with applicable laws and regulations
• Resolving disputes and investigating complaints

Platform improvement and personalization

We use information to improve your experience:

• Reviewing and improving platform performance and user experience
• Displaying games and offers based on your preferences
• Identifying and resolving technical issues
• Conducting statistical analysis (as anonymized data)

What cookies are and how we use them

Cookies are small text files stored in your browser. q111 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (language, settings).
• Analytics cookies: To review platform usage so we can improve our services.
• Security cookies: To prevent fraud and unauthorized access.

Your cookie preferences

Most browsers have cookie control features. You can block or delete cookies from your browser settings. Please note that disabling essential cookies may cause some important platform features to stop working.

Circumstances for information disclosure

q111 does not sell your personal information. Only necessary information may be shared in the following specific circumstances:

• Service provider partners: Trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services — only the information necessary to perform the service.
• Legal obligations: When required by a court order, a legitimate request from an investigative authority, or applicable law.
• Security and protection: To prevent and investigate fraud, money laundering, or other illegal activity.
• Business changes: In the event of a merger or acquisition — in which case you will be notified in advance.

Limits on information sharing

• We do not sell your personal information to third parties.
• We do not transfer your information to advertisers or marketing agencies.
• We do not disclose your information on social media without your permission.
• We do not use your information for unrelated commercial purposes.

SSL encryption and security protocols

q111 uses industry-standard security technologies to keep your information secure:

• SSL (Secure Socket Layer) encryption is applied to all data transfers.
• Stored data is protected through strong encryption technology.
• Two-factor authentication is available for account access.
• Regular system audits are conducted to identify security vulnerabilities.
• Automatic detection and prevention of suspicious activity is in place.

Internal policies and training

Alongside technology, we ensure data security at the organizational level as well:

• Only authorized personnel have access to personal information.
• All staff follow privacy training and guidelines.
• Data access logs are reviewed on a regular basis.
• A rapid response plan is in place for data breach incidents.

How long information is stored

We retain your information only for as long as necessary:

• Information for active accounts is kept for as long as the account remains active.
• Transaction records are retained for a specified period in accordance with legal obligations.
• After an account is closed, necessary records may be kept for up to 5 years.
• After the designated period, data is securely deleted.

Your control over your personal information

As a user of q111, you have the following rights:

• Access: The right to request information about what data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of Processing: The right to request that processing of your information be paused for specific purposes.
• Objection: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to request your information in a structured format.

How to exercise your rights

Contact us for any request relating to your information. We generally respond to all valid requests within 30 days. In some cases, retention of information may be mandatory for legal or regulatory reasons.

Software & Game Partners

q111 provides games through third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi). These providers may have their own privacy policies. We ensure appropriate protection of your information through data sharing agreements with them.

Financial Transaction Services

These service providers are given limited access to information in order to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. They follow their own security standards and privacy policies and comply with applicable financial regulations.

Third-Party Websites

Our platform may occasionally contain links to third-party sites. q111 is not responsible for the privacy policies of those sites. We recommend reading their respective privacy policies before visiting any external site.

q111 provides services only to those aged 21 or older. We do not intentionally collect any personal information from individuals under the age of 21.

Age verification is mandatory at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their minor child is using our platform, please contact our customer support immediately.

Regarding changes to the privacy policy

We may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes are made will be considered your acceptance of the updated policy.
• You will be clearly informed of any significant changes to your rights.

What you should do

We recommend that you review this privacy policy regularly. This will keep you informed about how your information is being managed.